FAQ’s

Pre-Purchase FAQ’s

How does it work? The natural waste stream contains both anaerobic and aerobic bacteria. Most septic systems are passive, have no oxygen in the system and rely on the slow anaerobic bacteria to clean the wastewater. Because the system contains no oxygen, the aerobic bacteria die. The Aero-Stream system does not add unnecessary chemical or bacterial additives; instead it converts the passive system into an active system by adding oxygen to create the aerobic environment. The aerobic bacteria proliferate and the anaerobic bacteria die. The aerobic bacteria are 20 – 30 times more effective at cleaning the wastewater. Because the wastewater is significantly cleaner, the bio-mat in the field (made of anaerobic bacteria and its by-product) is starved of a food source, dies and becomes permeable. In addition to the starvation, the aerobic bacteria and oxygen rich effluent flows to the field and digests the bio-mat.

Who installs the equipment?  We sell direct to the homeowner. Our product is designed to be simple to maintain and install. Installations generally take about an hour. Please call our toll free tech support line, 877-254-7093, we are happy to walk you through the installation and answer any questions that you might have. You can also check out our installation video on our website.

Does the product work on all systems? The Aero-Stream product works on all system types such as conventional fields, mounds, trenches, sand filters, drywells, seepage pits, etc.

What sized unit do I need?  There are several factors that we use to determine sizing for a system. For example, septic tank size, system design, age, and house hold size are items which affect sizing. Please visit our “Contact Us” page and complete the questionnaire form. For commercial or larger systems please contact us and we will engineer a custom system to restore and maintain your failed septic system based on your system’s design.

How much does the system cost? The price for the Aero-Stream® Kit ranges from $837 to $1577.  We have installment payment plans available as well. You can see more information and specs on our products page.

Can I get the Aero-Stream® System in Canada? Yes!  Shipping is $55.  You will have to pay the GST and a customs fee. We ship all orders to Canada with USPS or UPS. Shipping transit time is approximately 6 to 10 business days

Do I need to add any bacteria to the system? The source of the bacteria is the human waste flushed into the system. Each flush contains trillions of bacterium that can double in population every 20 minutes until the bacteria colony rapidly achieves equilibrium. There is no need to add any “patented” or “special” bacteria. Do not add any type of bacteria to the system ever. Some strains of bacteria consume excessive amounts of oxygen and make it difficult to convert to an aerobic environment.

How does this work in colder climates? We have units installed in severe climates, such as Alaska, Canada, and the Rocky Mountains; the performance of the equipment will not be hampered.

How much electricity does it use?  The Aero-Stream equipment can be plug into a regular outlet (115 Volt).  It uses between 110 and 190 watts of power depending on the model.  A typical operating cost is $12 to $17 per month.

How long does it take to work?  Every system is unique, but on average you will see improvements to the septic tank in the first week, and you will see larger improvements in the tank and the field in 2-3 months.  Some systems respond quicker than this, and some take a little longer. We offer a six month money back guarantee, so you will have ample time to know that Aero-Stream® is resolving your problem.

Do I need a permit to install?  In some locations you may need a permit. Because regulations can vary from state to state, and even more from county to county, we recommend checking with your Local County or municipality. 

How long have you been in business?  Aero-Stream® has been around for over 18 years.  We spent several years before that researching and developing this patented system and evaluating other wastewater treatment products.

How long is the guarantee period?  We are confident that the Aero-stream® process will improve the performance of your septic system. If during the first twelve months you are not satisfied with the improvement in the operation of your septic system you can return the Aero-Stream® product to us for the refund described herein. Within six months of purchase you will receive a full refund of the purchase price. If returned after six months but before twelve months, the refund will be fifty percent of the purchase price. This policy covers only models Remediator® LT, Remediator®, Remediator® Pro Line™ and Remediator® Pro Line Plus™ purchased directly through Aero-Stream®, LLC. This policy does not cover any products purchased through any other source as we have no control over product sizing or installation methods, etc. This policy does not apply to Maintainer™, Septic System Saver® models or any other products or accessories. The Septic System Saver® return policy is dictated exclusively by the retailer from which the product was purchased. All other unused products and accessories returned are subject to a twenty-five percent restocking fee and must be returned within fourteen days of purchase. Payment Plan fees are not refundable. Failure to make scheduled payments on due date voids money back guarantee. To be eligible to receive any refund under this Customer Satisfaction Policy you must contact us by telephone, e-mail or in writing within the time specified above, from the date of your invoice. A Return Material Authorization (RMA) will be issued with instructions. RMA’s for remediation systems as described above issued or inquired about for any reason within ninety days of invoice date are subject to a fourteen percent restocking fee. All products must thereafter be received at our facility within twenty-one days of the return authorization date. Buyer is responsible for all shipping charges including insurance. Upon receipt, any evidence of tampering, damage or misuse of the unit will void this Customer Satisfaction Policy.

Where can I buy your products?

Our products can be purchased directly through our “Products” web page or through many national Retailers.

Where can I get more information?  Please feel free to give us a call at 1-877-254-7093, send us an email at info@aero-stream.com, or visit our Web page at: www.aero-stream.com. We have septic system experts ready to assist you.

Post-Purchase FAQ’s

Will the system smell while the product is operating? There will be some septic odor for a short period of time after start up. The odor will go away within 24-48 hours as the system converts. After this period there will be no odor.

Can I put the enclosure inside? The enclosure has been designed and built to withstand all of the weather seasons, and does not need to be inside, we have passed rigorous tests and approved as a UL Listed Outdoor Appliance, none of our competitors can say that!

Can I cover the product with something to disguise it? The product requires air circulation to keep the motor cool. The product should not be covered. The area around the product should be kept clear of debris, lawn clippings, leaves, etc.

Can I extend the airline? A 20’ section of airline is included with each kit. Airline extension kits (25’, 50’, & 100’) can also be purchased on our website. Page 25 of the installation guide will explain steps for splicing in airline purchased locally.

Should I install the diffuser on the inlet side or the outlet side of the tank?

The diffuser can be installed on either end of the septic tank. Refer to your product manual for detailed instructions regarding two-chamber & two tank designs.

Does the effluent filter need to be installed? An effluent filter is not required for the process to be effective. However, it is recommended that an effluent filter be installed if reasonably possible. An effluent filter stops large inorganic material from flowing to the drain field such as baby wipes, tampons, Q-Tips and the like. The effluent filter should be checked at six months and then annually thereafter. Depending on the system, the filters will last 1-3 years.

Does the Bio-Brush require cleaning? The Bio-Brushes do not have to be cleaned. The aerobic bacteria will grow on the bio brushes and does not need to be removed.

What if I have problems with the equipment years from now, who will service it?  We have a factory refurbishing program.  We will refurbish your Aero-Stream® Unit to the same factory specifications as a new Aero-Stream® Unit. The pumps have a life expectancy ranging from 3-5 years typically. When they stop producing air, we have them sent back to our shop to go through our refurbishment program where we replace the pump, replace any parts, get them cleaned up and tested/working like new & returned. The refurbishment cost runs for $240. With our Pro Line kit (brand new), that first refurbishment 3-5 years after the purchase is included for free.

Do chemicals and/or bacterial additives help restore the system? The addition of “waste digesting” additives have not been independently proven to restore the function of a septic system. In some cases, the addition of certain chemicals can be detrimental to the function of your system. In rare situations we may recommend an organic oxidizing agent; however, it should only be applied to a septic system in certain circumstances. There are many variables to be considered which include but not limited to: soil type, system type, system age, failure type, etc. In our 18+ years of restoring septic systems by utilizing controlled septic aeration we have recommended limited use of this process.

Will I need to pump the tank out during the remediation process? Depending on the degree of deterioration of the drain field, it may be necessary to have your septic tank pumped during the early stages of the remediation process until enough remediation has been done to handle daily flow rates. Your system developed problems over many years and it will take time to reverse and eliminate the effects of the anaerobic process.