Terms and Conditions

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Aero-Stream Terms and Conditions

For more information, or to seek a refund under this Customer Satisfaction Policy, please contact Aero-Stream® at W300 N7706 Christine Lane, Hartland, Wisconsin, 53029, via telephone (877)-254-7093, or e-mail us at info@aero-stream.com. If Buyer is making a refund claim, please provide the reason for seeking the refund.


All orders will be shipped delivery confirmation signature waived. If you prefer to require a delivery confirmation signature please note this in the “Comments/Special Delivery Instructions” section of the shopping cart check-out page.

We make every effort to process & ship orders received within one business day so that they can arrive to you quickly. If you wish to cancel and/or adjust your order, please contact us as soon as possible by phone or email. Once an order has been shipped, it cannot be cancelled or otherwise changed. We process orders Monday through Friday, 8AM – 4:30 PM (CST). All orders received by 12:00 PM CST any business day are shipped same day and all non-business day orders are shipped the next business day (excluding US Holidays). Shipping times range from 2-7 business days depending on your location.

Please inspect package contents for shipping damage upon receipt. All damage must be reported to Aero-Stream® within 48 hours of delivery. Replacement products and components requested beyond 48 hours of delivery are subject to additional fees/charges.

Non-contiguous US & Canada: Remediator® Kits incur a $55 shipping fee. Contact us for shipping quotes on riser components & all septic accessories. Canada Orders: In addition to a shipping fee, customers are responsible for any customs and duty fees, which may be assessed to your order once it arrives in the destination country. Aero-Stream does not include any coverage for customs or duty fees in quoted shipping costs, or at any point in our checkout or billing process.


By selecting a Remediator® Kit on installment, clicking the submit button on the checkout page and authorizing the charges on your card for you understand you are entering into a legal and binding contract with Aero-Stream® LLC to pay the total amount, to be paid every 30 days until payment is made in full. You acknowledge that the credit card(s), debit card(s) or other payment method(s) you are using to make this purchase will be active, valid and have sufficient funds available during the entire term of the payment schedule.

If for any reason, any of your payments are declined, you agree to provide an alternative, valid payment method. You understand that you may be charged a late fee(s) if a payment is missed on any of the agreed-upon payment dates for any reason whatsoever. Aero-Stream® LLC reserves the right to withhold or terminate the provisions of this product if you fail to make the agreed upon payments, with no refunds issued as a result of payments already made.

You understand that you are legally bound to these terms and required by law to make all payments on the agreed-upon payment dates, or via an early payment.

Aero-Stream® LLC reserves the right to report delinquent payments to credit agencies and collections agencies.



We are confident that the Aero-stream® process will improve the performance of your septic system. If during the first twelve months you are not satisfied with the improvement in the operation of your septic system you can return the Aero-Stream® product to us for the refund described herein. Within six months of purchase you will receive a full refund of the purchase price. If returned after six months but before twelve months, the refund will be fifty percent of the purchase price. This policy covers models Remediator®, Remediator® Pro Line™ and Remediator® Pro Line Plus™ only. This policy does not apply to Maintainer™, TKO, Septic System Saver® models, multi-family or commercial applications or any other products or accessories. The Septic System Saver® return policy is dictated exclusively by the retailer from which the product was purchased or 30 days from the date of purchase directly from Aero-Stream.

All other unused products and accessories (including but not limited to; riser kits, effluent filters, alarm kits) returned are subject to a twenty-five percent restocking fee and must be returned within fourteen days of purchase. Payment Plan fees are not refundable. Failure to make scheduled payments on due date voids money back guarantee. To be eligible to receive any refund under this Customer Satisfaction Policy you must contact us by telephone, e-mail or in writing within the time specified above, from the date of your invoice. A Return Material Authorization (RMA) will be issued with instructions. RMA’s for remediation systems as described above issued or inquired about for any reason within ninety days of invoice date are subject to a fourteen percent restocking fee. All products must thereafter be received at our facility within twenty-one days of the return authorization date. Buyer is responsible for all shipping charges including insurance. Upon receipt, any evidence of tampering, damage or misuse of the unit will void this Customer Satisfaction Policy.


This equipment may be subject to State and or local codes. Check with your State regulatory agency prior to installation. As required, the installer must obtain any and all required State and local permits. The installer must strictly comply with all pertinent State and local requirements. Failure to comply with these requirements is a violation of state and municipal codes.





Aero-Stream®, LLC (“Aero”) warrants its products against defective materials or workmanship at the time of shipment for a specific warranty period. Aero offers the following warranty periods for each of its products: 24 months for Remediator® Pro Line™, Remediator® Pro Line Plus™ and Septic System Saver® S3-102 and commercial application products, 12 months for Remediator® and Septic System Saver® S3-100 and S3-101 products, and 6 months for all refurbished, TKO, and Maintainer products. To make a valid claim under this warranty, Aero must be notified through writing, e-mail or otherwise of any warranty claim within the applicable warranty period and in the manner described below. All implied warranties including the IMPLIED WARRANTY OF MERCHANTABILITY and the IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE are also LIMITED IN DURATION to the applicable warranty period. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MIGHT NOT APPLY TO YOU. This warranty only covers the original Buyer of Aero’s product. Aero will not be responsible under this warranty for any defect, failure, or malfunction of this product caused by abuse, misuse, unauthorized adjustments or dissembling of this product during the duration of this warranty. AERO MAKES NO OTHER WARRANTY BEYOND THAT CONTAINED IN THIS WRITING.





If after the expiration of the Customer Service Policy, the Aero product fails to operate properly under normal conditions within the remaining warranty period because of a defect in materials or workmanship, Aero will repair or replace this product without cost to you for parts or labor. If repair or replacement of the product is impossible or impracticable, as an alternative, Aero retains the option to reimburse you with the original purchase price of the product within a reasonable amount of time. THE REMEDY DESCRIBED ABOVE SHALL BE YOUR EXCLUSIVE REMEDY FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. NO OTHER REMEDY FOR BREACH OF THIS WARRANTY, EXPRESS OR IMPLIED (INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), SHALL BE AVAILABLE TO YOU. Under no circumstances will Aero be responsible for INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, lost profits, lost sales, injury to property, or any other loss. These limitations do not apply, however, to damages related to personal injury. SOME STATES DO NOT ALLOW LIMITATION ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITIATIONS MAY NOT APPLY TO YOU. For service, questions or to make a warranty claim, contact Aero at W300 N7706 Christine Lane, Hartland, Wisconsin, 53029, visit our website at www.aero-stream.com or e-mail us at info@aero-stream.com. If Buyer is making a warranty claim, please provide a description of the nature of the problem. Alternatively, call the following toll-free number to obtain further warranty instructions: 1-877-254-7093.




Customer in receiving and retaining any product agrees to the following provisions of the transaction between the parties that are in addition to provisions in document entitled “Invoice”.

  1. REVISIONS/CANCELLATIONS. Written notification of revisions to an order or rejection of an order must be received by Seller 48 hours in advance of scheduled ship date, otherwise the Customer will be held responsible for full payment.
  2. SERVICE AND REPAIR. Products that are out of warranty can be returned for reconditioning for a flat fee plus shipping and handling. Factory reconditioned units are warranted to be free from material defects in material or workmanship for 180 days from shipment.
  3. OPERATION OF PRODUCT. Customer shall be responsible for the operation of the Product(s). Customer shall operate the Product(s) in a reasonably competent manner with trained and competent personnel, and in compliance with all manuals or instructions.  Customer shall comply with any and all applicable rules, laws and regulations in connection with the operation of the Product(s). Damage caused by abuse or improper installation
  4. LIMITATION AND DISCLAIMER OF LIABILITY. To the fullest extent permitted by law, Customer waives and relinquishes any claims, demands, and causes of action or recoveries for indirect, incidental, consequential, business interruption or damage to business reputation, punitive and exemplary damages, or statutory damages against Seller. Notwithstanding the terms of any limited warranty, and/or in the event any limited warranty provided to Customer fails of its essential purpose, in no event will Seller’s entire liability to Customer (in tort, contract, for intellectual property infringement, or otherwise) exceed the purchase price actually paid by Customer for the Products  and/or services subject to the contract or agreement in dispute, or any defective or nonconforming portion thereof, whichever is the lesser amount.
  5. SELLER’S PROPERTY RIGHTS. Nothing in the document relating to this transaction shall be construed as affecting the ownership of Seller’s intellectual property rights in existence prior to or generated after the shipment of the Product(s). All rights to intellectual property in the Products shall remain the property of the Seller.  The Customer hereby undertakes to preserve the confidentiality of any such existing or future intellectual property whether in tangible or visible form or whether communicated orally.  Customer shall not replicate any of Seller’s processes, specifications or installation procedures relating to any Products and Customer hereby undertakes to preserve the confidentiality of any such process, specifications or installation procedures.  Customer specifically recognizes the great value to the Seller of its intellectual property rights.  Further, and accordingly, Customer recognizes that violation of these rights will cause Seller irreparable damages, and accordingly, Seller shall be entitled to preliminary and permanent injunctive relief, with Customer specifically waiving its right to bond and trial by jury.
  6. INDEMNIFICATION. To the fullest extent permitted by law, Customer shall defend, indemnify and hold Seller harmless from any and all claims, demands, subrogation claims by Customer’s insurers, causes of action, controversy, liabilities, fines, regulatory actions, seizures of Product, losses, costs, expenses (including, but not limited to attorneys’ fees, expert witness expenses and litigation expenses) (hereinafter “Claim”), in connection with any Claim asserted against Seller for any damage, environmental liability, patent or intellectual property infringement caused by Customer’s unintended use, modification or alteration of the Products, injury, death, loss, property damage, delay or failure in delivery of Seller’s Products or any other Claim, whether in tort, contract, or otherwise, relating to the business relationship between the parties, the Products or services provided hereunder, or Customer’s breach of the Terms and Conditions of Sale.




To the extent that state law renders any provision in this warranty inoperative, state law shall apply and that clause shall be severed from the warranty; this severance, however, does not render the entire warranty inoperative.



All Aero-Stream logos, trademarks or registered trademarks, service marks, product or company names in the US and/or other countries, are the property of Aero-Stream LLC. Other logos, trademarks, services marks, product, or company names mentioned herein are the property of their respective owners.

All images, illustrations, designs, photographs, video clips, text, icons, research, insights, portfolios, reports, written information and other materials that appear on this Website and all other applications developed for products or services offered by Aero-Stream LLC (collectively, the “Content”) are subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Aero-Stream LLC. Your use of the Content, trademarks, service marks, trade dress and copyrighted material displayed on this Site, other than as provided in the Terms or any Additional Terms, is strictly prohibited. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, create derivative works from, or otherwise exploit the Content. Aero-Stream LLC and its affiliates and licensors reserve complete title and full intellectual property rights in any Content you download from this Site and reserve all intellectual property rights that are not expressly reserved herein.